Friday, October 09, 2009

Great Customer Service Does Exist

When most people contact a company's Customer Service Department, they usually want to complain. I had a completely delightful shopping trip the other evening. GNC recently opened a new concept store at the Ross Park Mall. I was there a few weekends ago when they had some grand opening activities and decided to go back there because I noticed they had a broader range of products on the store shelves.

When I entered the store, I was greeted by a very cute and personable sales girl. The GNC Girl walked me directly to the sections of the store that had the products I wanted. She also explained the current sales promotions. She even offered to carry my planned purchases to the register for me. The GNC Girl did all of this with a smile and pleasant personality. I was so WOW'd by how she treated me that I e-mailed GNC Customer Service to compliment her. GNC Customer Service was so pleased with my comments that they are going to inform the Divisional Vice President of GNC Girl's efforts. It has been such a long time since anyone has WOW'd with such great customer service. Thank You GNC Girl !

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